contact us

DXV Customer Care, Technical Product and Warranty Inquiries:


In the United States:

For Consumers and Professionals:

Phone: 855-852-7186

Hours: Mon – Fri 8 AM to 6:00 PM EST

Email: luxurytech@lixil.com


For Wholesalers, Trade, and Retailers:

Phone: 800-227-2734 EST

Hours: Mon – Fri 8 AM to 6:00 PM

Email: DXVCustomerCare@DXV.com


In Canada:

For Consumers and Professionals:

Phone: 855-837-4601

Hours: Mon – Fri 8 AM to 4:00 PM EST


For Wholesalers, Trade, and Retailers:

Phone: 800-387-0369

Hours: Mon – Fri 8 AM to 4:00 PM EST

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