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DXV

CONTACT US

Do you have an inquiry for us? DXV advisors are happy to assist you. Please complete the form below. We will respond to you within 1-2 business days. Please be sure to check your Spam or Junk folder.

Please note: The Consumer Connections after-sales product support team will be closed in observation of the holidays from December 24th through December 26th; and December 31 through January 1st, 2026. We will re-open for normal business hours on Friday January 2nd, 2026. The Business to Business Order Management team will be closed the same days but will have limited availability from 8AM -12PM EST on: 12/26, 12/29 and 12/30. Thank you.

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DXV Customer Care, Technical Product and Warranty Inquiries:

In the United States:

For Consumers and Professionals:
Phone: 855-852-7186
Hours: Mon – Fri 9 AM to 6 PM EST
Email: luxurytech@lixil.com

For Wholesalers, Trade and Retail Account Information:
Phone:  800-227-2734 EST
Hours: Mon – Fri 8 AM to 6 PM EST
Email: DXVCustomerCare@DXV.com

In Canada:

For Consumers and Professionals:
Phone: 855-837-4601
Hours: Mon – Fri 9 AM to 6 PM EST

For Wholesalers, Trade and Retail Account Information:
Phone: 800-387-0369
Hours: Mon – Fri 8 AM to 6 PM EST

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